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Australia Post Parcel Delays - 3rd September 2021

Due to the current Covid-19 lockdowns, increased number of parcels being delivered, multiple Covid-19 incidents at Australia Post facilities, 500+ Australia Post staff in isolation, border closures and strike action being taken from other courier ser

Can I ask that a parcel be left unattended?

Yes, during the online checkout you can provide instructions for the parcel to be left in a safe place should no one be home. Please note this is solely at your own risk as we are unable to ascertain if the location is a safe place to leave a parcel

Can I place an order from overseas to have it delivered to an Australian address?

Yes most definitely. Simply place the order as you normally would. Then at the checkout enter your address as the billing address and the Australian address as the delivery address. For all other shipping related information we have detailed informat

Can you delay a parcel from being shipped?

Unfortunately due to the large volumes of parcels we dispatch we are unable to hold off / delay the dispatch of an order. The only orders that are shipped at a later date (depending on when purchased) are our Beer Club subscription packs which are se

Can you deliver to a hotel, office or hospital?

We use Australia Post for our deliveries meaning we can reach any address that is listed with them. Please note for business, hotel, hopsital etc addresses you will need to provide all the required detail to ensure they parcel can be delivered. This

Can you deliver to a PO Box?

Yes, we ship all parcels with Australia Post and they deliver to PO Boxes Need more help? Contact us

Can you deliver to Australia Post Parcel Lockers?

Yes, we have customers that do use Australia Post lockers, however, as we understand it, the purchaser needs to ensure that the parcel locker locker facility is suitable for the parcel size etc. as not all parcel locker facilities are the same. Ne

Can you ship overseas? Do you deliver outside of Australia?

We only deliver within Australia. Need more help? Contact us

Christmas Shipping Deadlines

To ensure the lucky recipient is able to receive their gift in time for Christmas we recommend ordering before the dates below. Orders placed after these dates will still be shipped throughout the holiday period. Sydney: Monday 20th December 10am NS

Damaged article

Apologies for this, 98% of our parcels reach their destination within the estimated time frames listed on our website. Please email us at [email protected] and we'll get back to you asap. Need more help? Contact us

Do you guarantee next day delivery?

Unfortunately we are unable to offer Guaranteed Next Day Delivery, as it is not something Australia Post offers for their beer delivery service. If you are located in Sydney you are welcome to visit our Sydney store in Artarmon, which is open 7 days.

Do you have specific delivery day?

Through our shipping partner Australia Post we are unable to provide a specific delivery date. Dispatch and estimated delivery timeframes can be found on our site at www.beercartel.com.au/shipping-returns and are accurate for 98% of parcels we ship.

Do you include an invoice with pricing in your orders?

To minimise our impact on the environment, no invoice or packing slip is included. We know many orders are gifts, if you have added a gift message at the checkout this will be included with the order. You will be emailed a tax invoice which is also y

Do you offer express/next day shipping?

Express/next day shipping is only available on a few seasonal select products and will be marked on the specific product page. For complete delivery information please visit our delivery page: https://www.beercartel.com.au/shipping-returns/ If none o

Do you ship / deliver internationally?

Unfortunately not, we only deliver within Australia. Need more help? Contact us

Freight is expensive, do you offer discounts?

Beer is a heavy and fragile product making it an expensive product to ship. We actually subsidise the Shipping & Handling component for orders so are unable to offer further discounts. We do however offer the following: - 10% off 10 or more singles p

How long is delivery to [insert location]?

Shipping Times All orders are shipped within 1 business day (except for club orders which are shipped in the first week of the following month of order). We are unable to hold orders for delivery on a specific date. You will receive tracking details

I ordered before 4pm why has my order not shipped yet?

We have a daily pickup at 4pm each weekday, however, this does not guarantee same day dispatch for all orders. We allow 1 business day for processing and dispatching online orders. As a general rule of thumb if your order is placed by 9am on a weekda

Incorrect stock delivered

All orders are double checked prior to dispatch to ensure minimal picking errors, however errors may occur, but extremely rarely. Please email us at [email protected] and we'll get back to you asap. Need more help? Contact us

I've entered the delivery address incorrectly, entered wrong email or phone number

If you've entered the delivery address wrong or incorrect, or need to change your address please email us at [email protected] with your email address, order number and correct address. We aim to get orders sent out as quickly as possible. If

My order has not yet been sent / is still listed as awaiting fulfilment on website.

Online orders are dispatched within 1 business day, except for beer subscription orders which are dispatched in the first full week of the month. For complete delivery information please visit our delivery page: https://www.beercartel.com.au/shipping

Parcel not yet arrived

Apologies for this, 98% of our parcels reach their destination within the estimated time frames listed on our website. Please email us at [email protected] and we'll get back to you asap. Need more help? Contact us

What happens if my Parcel is damaged in transit?

If a parcel is damaged we are normally notified by Australia Post. Once our Beer Delivery Experts are notified we then look to remedy the issue as soon as possible. On some occasions we do not receive immediate notification from Australia Post so alw

What is my order shipped in?

Our orders are shipped in Beer Cartel branded boxes. Need more help? Contact us

Where in Australia do you deliver?

We deliver Australia-wide using the Australia Post network, except for those areas which are classified as "dry areas" by the government. These are located in remote parts of QLD and NT. Need more help? Contact us