Beer Cartel Help Desk logo
Beer Cartel Help Desk logo

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General Questions

Can I add a gift message to my order?

Yes we can include that, please email us as soon as possible with your order number, email address and message. We will endeavour to get this included with any order being sent out. If your order is for a beer subscription you can download a gift car

Can I buy from your Sydney store?

You can most definitely shop in our Sydney store or pickup via Click & Collect. Our address is 9/87 Reserve Road, Artarmon. Entry is via a side ramp on Taylor Lane. We are next to Victoria's Basement. We are open: Tue – Fri: 12:00pm-6:00pm Sat: 1

Can I click and Collect / order online and pick up?

Yes, simply place your order online as you normally would and select "In Store Pickup" during the checkout process. Orders will be available next business day. You will receive an email and SMS as soon as your order is ready. More information on Clic

Do you have a store or are you just online?

We have a store in Artarmon, Sydney, which is just over the Harbour Bridge near St Leonards. You can either drop in to the store and have a browse, or shop online and select in store pick up as your delivery method. Our address is 9/87 Reserve Roa

Can I choose the beers included in a mixed pack?

Most of our gift packs are made to a set recipe using canned products (the only exceptions to this being our Belgian & German mixed packs). This is for a number of reasons: 1. Cans weigh less allowing us to keep our postage rates low. 2. Cans are mor

Auto Email Notifications for Out Of Stock Products

For any products that are out of stock you can click the "Notify Me" button on the product page via our website and you will receive an automated email letting you know when the item is back in stock. Need more help? Contact us

Bottle / Can Collectors & Label Collectors

Unfortunately due to the large volume of online orders processed each day and the need for orders to transit from our warehouse to the final destination via delivery vehicles we are unable to guarantee that labels or cans will arrive in a 100% mint c

Can beer be aged?

Yes, beer can definitely be aged, but it needs to be the right style of beer. For example Pale Ales and IPAs are not beers designed for aging _ they are designed to be consumed reasonably fresh and most often will have a 12 month recommended drinking

Can I add more beers to a specific pack?

Yes this can be done. Simply add additional beers to your online shopping cart and proceed to the checkout. Please note that additional beers purchased with set packs, e.g. Mixed Wooden Crate 12 Pack, will not be able to fit inside the crate. Need

Can I have a gift certificate sent to myself?

Gift certificates can be sent to any email address, including yours own. To have a gift certificate sent to yourself simply add your email address in both the "Recipients Email" field and the "Your Email" field. To have the gift certificate sent to

Can I order over the phone or by email?

All orders can be placed online via our site, unfortunately we are unable to take orders over the phone or via email. Orders placed via ensure that all shipping / product / payment details are captured correctly allowing you

Can I pick up sooner than 48 hours?

Most often In Store Pickup orders are ready within 24 hours but varies depending on the volume of orders we are receiving. An email notification is sent when the parcel is ready for pick up, this is within 48 hours of the order being placed (excludin

Can I redeem my Gift Certificate / Gift Card in your Sydney store?

Yes absolutely! Gift certificates can be redeemed in our Sydney store. To buy a gift certificate head here. Note: gift certificates can't be purchased in store, these can only be purchased online. Need more help? Contact us

Can you please place some stock aside for me?

We are unable to place stock on hold but you can purchase this online to secure the stock and select the "In Store Pickup" option at check out. Your order will be ready within 48 hours (excluding public holidays) and you will be notified by email onc

Any other issue

Please email us at [email protected] and we'll get back to you asap.

Do you offer wholesale pricing?

Sorry, we operate as a retail beer store not as a wholesaler or trade distributor. Need more help? Contact us

Do you sell 5 litre kegs?

5 litre kegs have become quite difficult to source in Australia and we often don't have access to any. If there is no stock listed on our site we unfortunately do not have any stock. You can find any 5L Mini Kegs that we do have in stock here\ Nee

How are glassware orders packaged?

Each individual glass is wrapped with specialised honeycomb paper and then placed in a box with specialised packaging paper designed to minimise breakages and ensure safe travel of the goods inside the box. As a result we get almost no glassware brea

How do I place an order?

You can place an order online by adding products to your cart and then going to the online checkout to process the payment. Need more help? Contact us

I entered the wrong address in for my order, what can I do?

If your order has already been dispatched unfortunately we are unable to do anything, however, you as the purchaser can request a redirect through Australia Post. This can be done using the email sent to you by Australia Post. Please note this does n

My gift certificate won't work, what can I do?

The three most likely issues are the following: 1. You may be entering zeros 0 as O, and vice versa. Please double check the code, we recommend you copy and paste the code if you have the gift certificate in digital format. 2. Ensure you are entering

The beer I received is past its best before date

For any beer past it's recommended drinking date we do look to place this on special on our website and mention this fact. Most beer is still in good drinking condition even after it's recommended drinking date. Please email us at support@beercartel.

What are your payment options?

We accept Visa, Mastercard, AMEX, PayPal and Zip. Need more help? Contact us

What happens if my Parcel is damaged in transit?

If a parcel is damaged we are normally notified by Australia Post. Once our Beer Delivery Experts are notified we then look to remedy the issue as soon as possible. On some occasions we do not receive immediate notification from Australia Post so alw

What is the weight of the beer pack?

24 x 330mL approx. weight is 12 kg 24 x 375mL approx. weight is 9 kg Need more help? Contact us

What makes up a carton?

A carton is predominantly determined by the weight of goods ordered, but can also be influenced by the size of the goods regardless of weight (e.g. glassware). As a guideline, a carton could be made up of the following types of goods: 24 x 330ml bott

Do you match competitors prices?

Unfortunately we are unable to offer price matching. We work hard to curate and make the best craft beers available at the click up a button and in our Sydney store. We do however offer a 10% discount in our Sydney store for 10 or more single bottles

Do you sell alcohol free beers?

Yes, alcohol free beers can be viewed here: Need more help? Contact us

Do you stock gluten reduced / free beers?

Gluten reduced / free beers can be viewed here: Need more help? Contact us

Do you stock lots of cider?

Our focus is purely on Craft Beer and while we do stock some ciders the range is somewhat limited. We do however highly recommend Willie Smith's Organic Cider as an authentic cider. Need more help? Contact us

Do you supply larger kegs for home consumption (20L - 50L)?

Sorry we don't offer this service. Your best option would be to approach small craft breweries that may be local to you and see if they are willing to supply you direct. We do from time to time have 5L Mini Kegs which can be found here Need more h

Does beer expire?

Beer does not have expiry dates as such but recommended best before dates, although in saying that some brewers do not put any dates on their beers - making it challenging as there is no standard world wide! Most beers will have a recommended date of

How are gift cards sent?

Gift vouchers are digital and are sent as a downloadable attachment to the email you use when placing the order Need more help? Contact us

How is my information stored?

We are committed to protecting your privacy giving you the most powerful and safe online experience. Full details on our Privacy Policy can be found here In short, we treat your information like gold and do not s

Can you special order in a beer for me?

All the beers we currently have available are listed on our website, unfortunately we do not currently offer the option for one-off special orders of particular items. Need more help? Contact us

Do you gift wrap?

Most of our packs are sent in a black Beer Cartel branded box which looks pretty awesome, however, if you are looking for more of a gift wrapped option we recommend one of our Brewquets or flat lay black can boxes which come with a ribbon. Here are s

Do you have a customer loyalty program?

We have an in-store loyalty program in place where you can get discounts each time you shop. To join please ask one of our staff next time you visit. As well as this we offer a $5 discount voucher for any online reviews done on our products and $10 d

Do you have a phone number I can call?

We don't have a phone number for support enquiries. For speed of response please send an email to [email protected] or complete our contact form. Unfortunately we are unable to take orders over the phone or via email. Orders placed via the webs

I'm a supplier / brewery how do I get my beers listed on your site?

You can send us an email at [email protected] to get the ball rolling and submit samples. Need more help? Contact us

Is your Sydney store open over Easter 2021?

We'll be taking a break over Easter with our Sydney store closed from Friday 2nd April (Good Friday) to Monday 5th April (Easter Monday). Outside of these times, our normal hours will apply: Mon-Fri: 12pm-6pm Sat: 10am-5pm Sun: Closed Need more hel

My Gift Certificate doesn't look good, can you send me another?

Unfortunately this is the standard format of our Gift Certificates which are generated by the system and we are unable to provide alternatives to this. Need more help? Contact us

Why do you ask for my Date of Birth (DOB)?

As a licensed supplier of alcohol, we are required to request proof of age from our customers should they purchase from us. This is in accordance with NSW Liquor laws which stipulate the legal drinking age of least 18 years. Need more help? Co

Will I receive a tracking number?

Once your order is dispatched you will receive two emails, one from Australia Post with tracking details and a Beer Cartel dispatch email. If you have not received these two emails please check your spam box or alternatively log in to view your order

Can you support our Charity / silent auction night?

Each year we get quite a lot of requests for support so have decided to focus our support on just two charities, Beyond Blue and Movember. Need more help? Contact us

Do you accept PayPal/EFT/Cheque as methods of payment?

We accept payment by credit/debit cards, PayPal and Zip. We do not accept payment by EFT or Cheque except for corporate orders. Need more help? Contact us

Do you have any specials or deals?

You can find all products that are currently on special by going to the Specials page of our website. This can be found here  Need more help? Contact us

Large Order enquiries

Please email us at [email protected] and we'll get back to you asap. Need more help? Contact us

Security of the site and information transmitted within it?

Our website uses a secure payment gateway provided by SecurePay who are global leaders in online payment solutions. Need more help? Contact us

Which beers are best drunk fresh?

Generally speaking lower alcohol and non-dark beers are best drunk fresh. For example Pilsners, Hefeweizens, Pale Ales and IPAs. Need more help? Contact us

Why haven't I received my order confirmation email?

Please check your spam/junk email folder as it may be in there. Ifit isn't in your spam/junk please email us at [email protected] and we'll get back to you asap. Need more help? Contact us


Do you offer discounts? Currently, there is a 5% discount for new customers which you get a pop-up on our website as you scroll down. Click "GET MY CODE INSTANTLY" to obtain the code. Copy and paste it in the Coupon/Gift Certificate box upon checkou

Out of Stock Items - When will this item be back in stock

For all products that are currently out of stock your email address can be added to the auto notification system, and when it becomes available again you will instantly receive an email notification. This can be done by clicking on the Notify Me butt

The beer I recently purchased from Beer Cartel was off/ no good.

We always want to know when beer isn't at it's best so we can follow up with the supplier and remedy the situation. Please email us at [email protected] and we'll get back to you asap. Need more help? Contact us

Do you stock X beer?

We're constantly getting new beer in and at any time stock close to 1,000 different beers. You can see what beers we have in stock at any stage by using our search bar functionality. If you find that we have a beer that is listed but is out of stock

I can't seem to place an order for a Gift Certificate?

Please ensure you are not using "$" in the field when entering the amount of the voucher, just use whole numbers like 20 or 50. Need more help? Contact us

I need a copy of the receipt / tax invoice

Our confirmation email serves as both a receipt of your order and tax invoice. If you did not receive this following your order being placed it is likely that either your email address was entered incorrectly or that it has gone to your spam folder.

What does the packaging look like? / What is my order shipped in?

Our parcels are packaged in sturdy Beer Cartel branded boxes. Need more help? Contact us

What gifts / gift packs do you recommend?

Our most popular gifts are: Australian mixed 12 Pack which has 12 different Australian craft beers. This is $59.99. Hottest 100 12-Pack which has 14 of the top 100 beers from the Hottest 100 Cr

What is the the minimum order quantity?

There are no minimum order requirements, you can order as little as 1 bottle/can etc. Need more help? Contact us

What new/seasonal beers do you have?

All our latest beers can be viewed on our website here All new products are listed on this page as they arrive and made available for ordering online. Need more help? Contact us

The price of a product looks incorrect

We do our best to ensure that all pricing is correct and uniform between our store and on our website but occasionally errors do occur. If you have noticed a price that looks incorrect please let us know by sending an email to [email protected].

There was a payment / order issue with my order

Our website is optimised for Google Chrome and Firefox. If you are having a payment page issue eg. continuous spinning wheel, we recommend using Google Chrome Incognito. If you are having a different payment issue with your order e.g. being charged

Which products do you have that are unfiltered/un-pasteurised/preservative free?

Whilst most craft beer is unfiltered, un-pasteurised and preservative free, some breweries do filter & pasteurise their beer to lengthen it's shelf life and improve stability. This tends to be done by larger breweries with wider distribution. We are

What is the size of the 1L stein glass

20cm high 10cm wide + handle of 5cm Need more help? Contact us

Where do you deliver?

We deliver to residential, business and PO box addresses. Need more help? Contact us