If you have any questions please browse our FAQs below or Shipping & Returns. If you still can’t find the answer email us.

Note we are unable to ship internationally.

General Questions

  • Auto Email Notifications for Out Of Stock Products

    For any products that are out of stock you can click the "Notify Me" button on the product page via our website and you will receive an automated email letting you know when the item is back in stock. Need more help? Contact us
  • Can beer be aged?

    Yes, beer can definitely be aged, but it needs to be the right style of beer. For example Pale Ales and IPAs are not beers designed for aging _ they are designed to be consumed reasonably fresh and most often will have a 12 month recommended drinking –best before” date. Of course you can drink...
  • Can I add a gift message to my order?

    Yes we can include that, please email us as soon as possible with your order number, email address and message. We will endeavour to get this included with any order being sent out. If your order is for a beer subscription you can download a gift card to either print or send to the lucky recipie...
  • Can I add more beers to a specific pack, e.g. 2 beers to the mega 48 pack to make 50 OR 2 beers the wooden 12 pack.

    Yes this can be done. Simply add additional beers to your online shopping cart and proceed to the checkout. Please note that additional beers purchased with set packs, e.g. Mixed Wooden Crate 12 Pack, will not be able to fit inside the crate. Need more help? Contact us
  • Can I buy from your Sydney store? / What are your opening hours?

    You can most definitely shop in our Sydney store. Our address is 9/87 Reserve Road, Artarmon. Entry is via a side ramp on Taylor Lane. We are next to Victoria's Basement. We are open: * Tue – Fri: 12:00pm-6:00pm * Sat: 10:00am-5:00pm * Mon & Sun: Closed * Note we are closed public holidays ...
  • Can I change the beers that are in the mixed packs?

    Unfortunately not as these packs are all pre-made. You can however make up your own pack of beers by selecting the beers you want, in the quantities you'd like and purchasing them online. Need more help? Contact us
  • Can I choose the beers included in a mixed pack?

    Most of our gift packs are made to a set recipe using canned products (the only exceptions to this being our Belgian & German mixed packs). This is for a number of reasons: 1. Cans weigh less allowing us to keep our postage rates low. 2. Cans are more durable and are less likely to be dam...
  • Can I click and Collect / order online and pick up?

    Yes, simply place your order online as you normally would and select "In Store Pickup" during the checkout process. Your order will be ready to pick up within 48 hours (excluding public holidays) from the order being placed. You will be sent an email notification when the order is ready. More in...
  • Can I have a gift certificate sent to myself?

    Gift certificates can be sent to any email address, including yours own. To have a gift certificate sent to yourself simply add your email address in both the "Recipients Email" field and the "Your Email" field. To have the gift certificate sent to the recipient directly enter their email addre...
  • Can I order over the phone or by email?

    All orders can be placed online via our site, unfortunately we are unable to take orders over the phone or via email. Orders placed via www.beercartel.com.au ensure that all shipping / product / payment details are captured correctly allowing you to get your delivery much faster. Need more ...
  • Can I select my own beers to go into the wooden beer crate?

    Yes, you can purchase the crate and beers online. Please note when selecting beers to fit into the 12 x 330ml wooden crate these beers need to be standard size bottles, i.e. standard 330ml bottle -- no cans, no short wide international bottles and no 355ml as these unfortunately will not fit the ...
  • Can you please place some stock aside for me?

    We are unable to place stock on hold but you can purchase this online to secure the stock and select the "In Store Pickup" option at check out. Your order will be ready within 48 hours (excluding public holidays) and you will be notified by email once it is ready. Need more help? Contact us
  • Can you special order in a beer for me?

    All the beers we currently have available are listed on our website, unfortunately we do not currently offer the option for one-off special orders of particular items. Need more help? Contact us
  • Can you support our Charity / silent auction night?

    Each year we get quite a lot of requests for support so have decided to focus our support on just two charities, Beyond Blue and Movember. Need more help? Contact us
  • Does beer Expire?

    Beer does not have expiry dates as such but recommended best before dates, although in saying that some brewers do not put any dates on their beers - making it challenging as there is no standard world wide! Most beers will have a recommended date of 9 - 12 months from bottling. Beers in stock t...
  • Do you accept PayPal/EFT/Cheque as methods of payment?

    We accept payment by credit/debit cards, PayPal and Zip. We do not accept payment by EFT or Cheque except for corporate orders. Need more help? Contact us
  • Do you gift wrap?

    Most of our packs are sent in a black Beer Cartel branded box which looks pretty awesome, however, if you are looking for more of a gift wrapped option we recommend one of our Brewquets or flat lay black can boxes which come with a ribbon. Here are some links: Traditional Beer Brewquets Brewquet...
  • Do you have a customer loyalty program?

    We have an in-store loyalty program in place where you can get discounts each time you shop. To join please ask one of our staff next time you visit. As well as this we offer a $5 discount voucher for any online reviews done on our products and $10 discount voucher if 5 or more product reviews a...
  • Do you have any specials or deals?

    You can find all products that are currently on special by going to the Specials page of our website. This can be found here http://www.beercartel.com.au/beer/specials/  Need more help? Contact us
  • Do you have a phone number I can call?

    We don't have a phone number for support enquiries. For speed of response please send an email to sales@beercartel.com.au or complete our contact form. Unfortunately we are unable to take orders over the phone or via email. Orders placed via the website ensure that all shipping / product / payme...
  • Do you have a store or are you just online?

    We have a store in Artarmon, Sydney, which is just over the Harbour Bridge near St Leonards. You can either drop in to the store and have a browse, or shop online and select in store pick up as your delivery method. Our address is 9/87 Reserve Road, Artarmon. Entry is via a side ramp on Taylor ...
  • Do you match competitors prices?

    Unfortunately we are unable to offer price matching. We work hard to curate and make the best craft beers available at the click up a button and in our Sydney store. We do however offer a 10% discount in our Sydney store for 10 or more single bottles purchased in the one transaction. For our onli...
  • Do you offer wholesale pricing?

    Sorry, we operate as a retail beer store not as a wholesaler or trade distributor. Need more help? Contact us
  • Do you sell 5 litre kegs?

    5 litre kegs have become quite difficult to source in Australia and we often don't have access to any. If there is no stock listed on our site we unfortunately do not have any stock. You can find any 5L Mini Kegs that we do have in stock here Need more help? Contact us
  • Do you sell alcohol free beers?

    Yes, alcohol free beers can be viewed here: https://www.beercartel.com.au/beer/style/ale-styles/alcohol-free/ Need more help? Contact us
  • Do you stock gluten reduced / free beers?

    Gluten reduced / free beers can be viewed here: https://www.beercartel.com.au/gluten-free-gluten-reduced/ Need more help? Contact us
  • Do you stock lots of cider?

    Our focus is purely on Craft Beer and while we do stock some ciders the range is somewhat limited. We do however highly recommend Willie Smith's Organic Cider as an authentic cider. Need more help? Contact us
  • Do you stock X beer?

    We're constantly getting new beer in and at any time stock close to 1,000 different beers. You can see what beers we have in stock at any stage by using our search bar functionality. If you find that we have a beer that is listed but is out of stock you can click the Notify Me button - this way...
  • Do you supply larger kegs for home consumption (20L - 50L)?

    Sorry we don't offer this service. Your best option would be to approach small craft breweries that may be local to you and see if they are willing to supply you direct. We do from time to time have 5L Mini Kegs which can be found here Need more help? Contact us
  • How are gift cards sent?

    Gift vouchers are digital and are sent as a downloadable attachment to the email you use when placing the order Need more help? Contact us
  • How do I place an order?

    You can place an order online by adding products to your cart and then going to the online checkout to process the payment. Need more help? Contact us
  • How is my information stored?

    We are committed to protecting your privacy giving you the most powerful and safe online experience. Full details on our Privacy Policy can be found here http://www.beercartel.com.au/privacy/ In short, we treat your information like gold and do not sell or supply your details to third parties. ...
  • How much is a squealer?

    Squealers are $10. Need more help? Contact us
  • I can't seem to place an order for a Gift Certificate?

    Please ensure you are not using "$" in the field when entering the amount of the voucher, just use whole numbers like 20 or 50. Need more help? Contact us
  • I entered the wrong address in for my order, what can I do?

    If your order has already been dispatched unfortunately we are unable to do anything, however, you as the purchaser can request a redirect through Australia Post. This can be done using the email sent to you by Australia Post. Please note this does not guarantee a redirect depending on when your ...
  • I'm a supplier / brewery how do I get my beers listed on your site?

    You can send us an email at orders@beercartel.com.au to get the ball rolling and submit samples. Need more help? Contact us
  • I need a copy of the receipt / tax invoice

    Our confirmation email serves as both a receipt of your order and tax invoice. If you did not receive this following your order being placed it is likely that either your email address was entered incorrectly or that it has gone to your spam folder. If you cannot find it in your spam folder plea...
  • Is there parking at your store?

    Yes, during the week there are 4 dedicated Beer Cartel car parks. Weekends there are more parks as other businesses around us are closed. Our address is 9/87 Reserve Road, Artarmon. Entry is via a side ramp on Taylor Lane. We are directly across from Victoria's Basement. For store hours click her...
  • Large Order enquiries

    Please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • My Gift Certificate doesn't look good, can you send me another?

    Unfortunately this is the standard format of our Gift Certificates which are generated by the system and we are unable to provide alternatives to this. Need more help? Contact us
  • My gift certificate won't work, what can I do?

    The three most likely issues are the following: 1. You may be entering zeros 0 as O, and vice versa. Please double check the code, we recommend you copy and paste the code if you have the gift certificate in digital format. 2. Ensure you are entering the gift certificate in the Gift Certifica...
  • Out of Stock Items - When will this item be back in stock

    For all products that are currently out of stock your email address can be added to the auto notification system, and when it becomes available again you will instantly receive an email notification. This can be done by clicking on the Notify Me button on the product page. Unfortunately we are u...
  • Security of the site and information transmitted within it?

    Our website uses a secure payment gateway provided by SecurePay who are global leaders in online payment solutions. Need more help? Contact us
  • The beer I received is past its best before date

    For any beer past it's recommended drinking date we do look to place this on special on our website and mention this fact. Most beer is still in good drinking condition even after it's recommended drinking date. Please email us at support@beercartel.com.au and we'll get back to you asap. Nee...
  • The beer I recently purchased from Beer Cartel was off/ no good.

    We always want to know when beer isn't at it's best so we can follow up with the supplier and remedy the situation. Please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • The price of a product looks incorrect

    We do our best to ensure that all pricing is correct and uniform between our store and on our website but occasionally errors do occur. If you have noticed a price that looks incorrect please let us know by sending an email to support@beercartel.com.au and we'll look to get it fixed up asap. ...
  • There was a payment / order issue with my order

    Our website is optimised for Google Chrome and Firefox. If you are having a payment page issue eg. continuous spinning wheel, we recommend using Google Chrome Incognito. If you are having a different payment issue with your order e.g. being charged but not re-directed to a confirmation page plea...
  • What are your payment options?

    We accept Visa, Mastercard, AMEX, PayPal and Zip. Need more help? Contact us
  • What does the packaging look like? / What is my order shipped in?

    Our parcels are packaged in sturdy Beer Cartel branded boxes. Need more help? Contact us
  • What gifts / gift packs do you recommend?

    Our most popular gifts are: Australian mixed 12 Pack which has 12 different Australian craft beers. This is $59.99. http://www.beercartel.com.au/mixed-boutique-beer-12-pack Hottest 100 12-Pack which has 14 of the top 100 beers from the Hottest 100 Craft Beers poll conducted by GABS every year...
  • What happens if my Parcel is damaged in transit?

    If a parcel is damaged we are normally notified by Australia Post. Once our Beer Delivery Experts are notified we then look to remedy the issue as soon as possible. On some occasions we do not receive immediate notification from Australia Post so always recommend customers let us know if they are...
  • What is currently pouring on tap in store for growlers and squealers?

    From January 2021 we will unfortunately no longer be offering growler and squealer fills. Recent legislative changes have made it prohibitive for bottleshops to offer growlers and squealers. There are still many breweries that offer growler and squealer refills. We recommend the following brewer...
  • What is the the minimum order quantity?

    There are no minimum order requirements, you can order as little as 1 bottle/can etc. Need more help? Contact us
  • What is the weight of the beer pack?

    24 x 330mL approx. weight is 12 kg 24 x 375mL approx. weight is 9 kg Need more help? Contact us
  • What makes up a carton?

    A carton is predominantly determined by the weight of goods ordered, but can also be influenced by the size of the goods regardless of weight (e.g. glassware). As a guideline, a carton could be made up of the following types of goods: 24 x 330ml bottles; or 24 x 375ml cans; or 12 x 500ml bottl...
  • What new/seasonal beers do you have?

    All our latest beers can be viewed on our website here http://www.beercartel.com.au/beer/?sort=newest All new products are listed on this page as they arrive and made available for ordering online. Need more help? Contact us
  • Where do you deliver?

    We deliver to residential, business and PO box addresses. Need more help? Contact us
  • Which beers are best drunk fresh?

    Generally speaking lower alcohol and non-dark beers are best drunk fresh. For example Pilsners, Hefeweizens, Pale Ales and IPAs. Need more help? Contact us
  • Which products do you have that are unfiltered/un-pasteurised/preservative free?

    Whilst most craft beer is unfiltered, un-pasteurised and preservative free, some breweries do filter & pasteurise their beer to lengthen it's shelf life and improve stability. This tends to be done by larger breweries with wider distribution. We are not current;y aware of any breweries adding...
  • Why do you ask for my Date of Birth (DOB)?

    As a licensed supplier of alcohol, we are required to request proof of age from our customers should they purchase from us. This is in accordance with NSW Liquor laws which stipulate the legal drinking age of least 18 years. Need more help? Contact us
  • Why haven't I received my order confirmation email?

    Please check your spam/junk email folder as it may be in there. Ifit isn't in your spam/junk please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • Will I receive a tracking number?

    Once your order is dispatched you will receive two emails, one from Australia Post with tracking details and a Beer Cartel dispatch email. If you have not received these two emails please check your spam box or alternatively log in to view your order online as tracking details are also available ...
  • Any other issue

    Please email us at support@beercartel.com.au and we'll get back to you asap.
  • Are you open during the Sydney lockdown? (July 2021)

    Update 18-11-21 Our store is now open once more. Store hours: Tues-Fri: 12pm-6pm Sat: 10am-5pm Mon & Sun: Closed ------------------------------------------------------------------- Effective Sunday 1st August we have moved to temporarily close our Artarmon store to reduce the spread of Cov...
  • Bottle / Can Collectors & Label Collectors

    Unfortunately due to the large volume of online orders processed each day and the need for orders to transit from our warehouse to the final destination via delivery vehicles we are unable to guarantee that labels or cans will arrive in a 100% mint condition without slight tears / folds to labels...
  • Can I redeem my Gift Certificate / Gift Card in your Sydney store?

    Yes absolutely! Gift certificates can be redeemed in our Sydney store. To buy a gift certificate head here. Note: gift certificates can't be purchased in store, these can only be purchased online. Need more help? Contact us
  • Discounts

    Do you offer discounts? Currently, there is a 5% discount for new customers which you get a pop-up on our website as you scroll down. Click "GET MY CODE INSTANTLY" to obtain the code. Copy and paste it in the Coupon/Gift Certificate box upon checkout. Promotions There may be random promotions o...
  • How are glassware orders packaged?

    Each individual glass is wrapped with specialised honeycomb paper and then placed in a box with specialised packaging paper designed to minimise breakages and ensure safe travel of the goods inside the box. As a result we get almost no glassware breakages. Need more help? Contact us