Beer Cartel Help Desk logo
Beer Cartel Help Desk logo

All articles

What if I’m not home to receive the delivery?Updated 2 years ago

We recommend using a business address where possible as packages are delivered during business hours. If you do use your home address and aren’t home don’t worry. If a signature is not received on the day of delivery the package can be collected from your local Post Office - you have 14 days to then collect the parcel.

If your club pack is not collected from Australia Post it will be returned to Beer Cartel and we will contact you to arrange either re-delivery or to pick-up from our store. Please note a re-delivery and admin fee will be charged. If you do not advise us on re-delivery or fail to pickup your package within 30 days the parcel will be deemed forfeited.

Authority to Leave

You can provide authority for the package to be left. To do so please enter any specific delivery instructions e.g. leave on back porch if no one home, during the checkout process. Please note this authority to leave is done at the risk of the purchaser.

Please note that in some rare situations Australia Post may determine the area to be unsafe to leave alcohol deliveries unattended, e.g. if minors are present or their is risk of theft (e.g. outside aparment complex). Also if the address is a rural property it may not qualify for an Authority to Leave at road side (e.g. if it has a long driveway) and will most likely be redirected to the local post office which is common practice for rural properties.

Was this article helpful?